Energetically Emily CANCELLATION POLICY

CANCELLATIONS AND MISSED APPOINTMENTS

For all bookings, a 24 hour (1 day) cancellation policy applies, where no fee will be payable for cancellations (or changes) made with more than 24 hours notice.

The client is expected to attend each scheduled session on time. A cancelled or delayed appointment delays our work and can negatively impact other clients.  Since your appointments involve the reservation of time specifically for you, and out of respect for my practice and our other clients, a minimum of 24 hours’ notice is required for rescheduling or cancelling an appointment. We appreciate more than 24-hour notice when possible, as we can then make that time available to other clients. Therefore, if you should know before the required 24-hour notice that you will not be able to attend our session, please call, email, or text Emily so that I have time to fill your slot and can put another client in your space that may need it. The more time, the better.

Therapy sessions are scheduled in advance and are a time reserved exclusively for my clients. When a session is cancelled without adequate notice, I am unable to fill this time slot by offering it to another current client or a client on the waitlist.

WHEN THE NO SHOW/LATE CANCEL FEE IS WAIVED

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional act. In the event of prohibitive weather, we can conduct the session on the phone or video (individual counselling). If both parties in a couple cannot attend, consider having one come alone instead of cancelling altogether and wasting the slot. Phone or video sessions are paid up-front in advance of the session.

CORONAVIRUS

If your session is in person and should there be an indication of possible coronavirus symptoms at any time before the appointment, the appointment will be cancelled without any charge - please note, a positive test may be required. Please let me know as soon as possible if you develop any symptoms and do not attend your appointment.

FREQUENT CANCELLATIONS OR MISSED APPOINTMENT

Frequent cancellations (3 or more in 6 months or 2 consecutive) and/or missed appointments (no show) will result in the termination of services. If you have arranged with Emily to have recurring appointments, the next recurring appointment will stay on the calendar. Therefore, please call, message or email Emily if you choose to cancel that appointment to avoid a second No Show/Late Cancel charge of £100. A voicemail is sufficient as they are date and time-stamped. The recurring appointment will be removed after the second consecutive No Show/Late Cancel.

Although Energetically Emily may send you text or email reminders about upcoming appointments, this is done as a courtesy and only if you consent to receive such communications by providing us with your email address and number. It remains your sole responsibility to keep track of and timely attend all scheduled therapy appointments, whether or not you receive the text or email reminder. It is your responsibility to inform the office if your phone number or email has changed. After 2 consecutive cancellations or no-shows, you will not be able to schedule another appointment and will be referred to alternative support.

FEES FOR NO-SHOWS & LATE CANCELLATIONS

No-Show Fees:  Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be 50% of the reserved services or charged £100 (whichever is greater) for the no-show session. The credit card information or other payment information you previously provided will be used to process this payment - please note, this fee will not be reduced from any pre-paid packages, it will be an additional charge to your card. By providing us with your credit card information or booking an appointment, you consent to this policy. Multiple no-shows will result in the termination of therapy.

Late Cancellation Fees:  Any session that is missed by canceling less than 24 hours in advance will be charged a £100 fee. You will be charged even if the cancellation is work-related and even if you rescheduled the appointment. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Repeated late cancellations (more than two) may result in the termination of therapy. Multiple no-shows will result in the termination of therapy.

HOW 24-HOUR NOTICE WORKS

A fee of £100 will be charged when you miss or cancel an appointment without giving 24 hours advanced notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 3:00 pm on Monday at the absolute latest. This is inclusive for weekends too.  You can cancel your appointment by calling, messaging or replying to your email reminder.

WAIT TIME/GRACE PERIOD

Your wait time is kept to a minimum. Due to the length of time provided for each appointment, it is critical that you arrive on time for your appointments. If you are more than 10 minutes late to your appointment, we will have no choice but to reschedule your appointment and you will be responsible for the £100 fee of a no-show. To avoid paying no-show fees, I require at least twenty-four (24) hours notice for all cancellations (as described above). Both therapist and client have a grace period of 10 minutes.

Additionally, please understand that therapy should be viewed as any other important appointment would be viewed. While it is a time commitment, this is for your personal betterment and consistency is key in order to achieve this. If the therapeutic relationship is terminated pursuant to this policy, your case may be reopened at any time should you so choose. However, you may be placed on a waiting list if there are other clients waiting to use your time slot. This is standard practice with most therapy agencies and private practice offices.

PRE-PAID PACKAGE CANCELLATION POLICY

In certain circumstances, it might be appropriate to terminate your treatment. In this case and with prepaid package ‘deals’, the first 50% of the fee is non-refundable as this covers the costs for the programme creation. Any appointments already taken will be charged at full price and deducted from the amount paid. The remainder of any fees, will refunded either by your previous method of payment or via BACs, and if you so wish, in the form of gift vouchers. Please allow 7-10 working days for refunds to be issued.

Thank you.

I value you as a client and hope to help you with your future endeavors; however, I can only accomplish this with your understanding of your obligations set forth in this policy and consistency with therapy. Thank you for your understanding. I look forward to beginning this therapeutic journey alongside you!